Return & Refund Policy for ShopTopTier.com

Effective Date: [November 02, 2024]

At ShopTopTier.com, we value your satisfaction and aim to provide a clear and equitable process for handling returns and exchanges. Below are the terms of our Return & Refund Policy.

1. Policy Coverage

a. This policy is applicable exclusively to products with manufacturing defects.

b. Returns or exchanges due to buyer's remorse are not accepted under this policy.

2. Refund or Exchange Eligibility

a. Defects must be identified within 30 days of product receipt to qualify for a refund or exchange.

b. Should a defect be discovered, you have 30 rolling days from the discovery date to initiate a refund or exchange by submitting a support ticket.

3. Refund or Exchange Procedure

a. Follow the instructions provided after submitting a support ticket to return the defective product.

b. Return shipping costs are the responsibility of the customer and are non-refundable.
c. Upon receiving and inspecting the returned product, if a manufacturing defect is verified, an exchange for an item of equivalent value will be offered.

4. Exclusions

a. Products damaged through normal wear and tear, misuse, or accidental damage do not qualify for a refund or exchange.

b. All returned items must be in their original condition, including all accessories and packaging.

5. Contact Us

For questions about this policy or to begin a return or exchange process, please reach out to our customer service at Concierge@ShopTopTier.com.

ShopTopTier.com is committed to ensuring a transparent and fair experience for all your return and exchange needs.